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Alert: agentCommStat Replication agent comm status num <> 1

What does it mean? What do I do about it?

Example alert from the ProTop Portal:

What does it mean?

This alert tells you that the replication agent for this configuration is no longer connected to this database. You likely had a network hiccup that caused the agent to drop communications.

What to do?

 Log on to your target server and restart the replication agent (on OE11.6 and newer):  

dsrutil <targetdb> -C restart agent

Then, restart the replication server on the source database server:

dsrutil <sourcedb> -C restart server 

The two processes should resume communication. Depending on how long comms were down and how busy your source database is, it may take some time for the target to synchronize with the source. Check the status with the following:

dsrutil < sourcedb | targetdb > -C status -verbose

You'll see "Normal Processing" when replication has returned to normal in both cases.

You can use the scripts you have in place on older OE versions to restart your replication agent and server processes.

If all else fails...

Contact us at support@wss.com or use the online chat. We'll be happy to help.