1. ProTop Knowledge Base
  2. ProTop Alerts Dashboard

Alert: rq_Depth num > n

What does it mean? What do I do about it?

Example alert from the ProTop Portal:

What does it mean?

The number of records waiting to be replicated in this queue has exceeded the alert threshold. Something may be causing the queue to back up or the agent may be down.

What to do?

Investigate using the Pro2 Admin utility. Is there an anomaly?

Look at ProTop RT: Pro2 Queues is command key "2", is the queue in a running state?

Is the current queue depth consistent with your Pro2 Trends on the ProTop Portal?

If normal (or a new normal), you can increase the alert threshold in etc/alert.*.cfg to a level that you do want to know about.

If all is running as expected but the queue is not keeping up you may need to do some load balancing in your Pro2 configuration.

If all else fails...

Contact us at support@wss.com or use the online chat. We'll be happy to help.