ProTop uses email in a variety of ways. This article covers them all.
Email Support
Use the email support icon in the side menu to start your email client with the email address of your local support team prepopulated in the "To:" field:
Use your Email to Log into the New Portal
In the context of the new portal, your email address is first and foremost used to log into your portal account. Your login email will typically be the email address you used during the installation process.
If you are a user of the current portal you use a unique login ID and a password. That unique ID has been replaced by the use of your email address in the new portal. You will have an opportunity to set this email address when your site is migrated to the new portal.
ProTop Real-Time
On the client-side you can send email through the ProTop RT interface. Use the "@" command key, replace the "To:" with your email address and ProTop will Send Screen Content as an Email (@). It includes the contents of the various panels you've viewed in your ProTop RT session.
Users Administration
For admins and superadmins email addresses can be seen and edited in the Users Administration screen. Use the Add User button to add a user and here assign the email address they will use to log in. You can check the box at the bottom of the screen to send that user a confirmation email that they have been added as a user to the ProTop portal.
Alert Responses
In the new portal you can set up SMTP type Alert Responses and add a comma-separated list of email addresses to be sent an email when the criteria of the alert response are met.
The email addresses used here may also be used by White Star Software to contact alert recipients regarding alert specific issues that might affect you. The same goes for recipients of "page" type alert response emails as well. They may receive an email indicating a portal outage and therefore "paging" outages.